10% off full price items when you 'sign-up' to our newsletter - use code SIGNUP

Delivery & Returns

Couriers

We ship with FedEx International offering a service which ensures your goods arrive promptly. However, your order may come in separate packages. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

Tracking and Security

Upon dispatch of your order, FedEx will email you a tracking email so you are able to check your order status and be kept up to date with your consignment.

FedEx ensure that your goods are correctly signed for, ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbor etc) we cannot accept responsibility if you fail to receive your parcel.

Restrictions & Taxes

All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice.

Jules B is unable to predict these charges and we recommend contacting your local importing office. 

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

Some products getting imported into the USA may always be charged. I.E Sunglasses

Please contact us at customercare@julesb.co.uk if you have any worries regarding duties, taxes and fees.

First Time Orders

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

If you have any questions regarding shipping, please send an email to customercare@julesb.co.uk, or call +44 191 2112330.

Distance Selling Regulations

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are awaiting dispatch, however it may be possible and cancel your order before it is dispatched.

Please contact us via telephone as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.

Returns

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 14 days. Your return does not have to reach us within this time however, your return must be posted back within 14 days of receipt. You may post your return on an economy service, please keep any tracking numbers for future reference.

We would advise you to post your return with your local post office (USPS) and send your parcel on an economy service.

Fill in your 'Returns Form' indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 14 days in perfect condition with all labels and tags attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage. Earrings, underwear and swimwear are non-returnable.

Returns will only be accepted if goods (product and product packaging) are returned in undamaged condition. We suggest when returning goods you use protective outer packaging.

Please note...

  • The return package is your responsibility until it reaches us, therefore, we recommend for security purposes, that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
  • The cost of returning the item to us is your responsibility.
  • Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
  • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.

Faulty Items

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

We can either arrange to collect the items or refund the return postage costs.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customercare@julesb.co.uk

We are only able to exchange/repair watches that were bought directly from ourselves and do not offer an outside repair service.

Refund Procedure

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy period this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items.

When returning your order the product must be packed with a note above our address stating the goods are being returned. Also, when filling out the Customs Declaration return must be selected. Failure to do this will result in import duties being removed from the amount refunded at the customer's expense.

If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

Jules B Limited
Returns Department
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
England
United Kingdom
NE1 2TY

If you have any problems with your order please contact our customer services team on +44 191 211 2330 or by email at customercare@julesb.co.uk.

Newsletter
Info
Share
Newsletter
Info
Share
Newsletter Subscription

To receive updates on products & offers please sign up to our newsletter.

Newsletter
Info
Share
Customer Service

For more detailed information please visit our dedicated Customer Service pages which can be found at the bottom of any page.

Enquiries

Telephone us on:
+ (0)44 191 121 2330

Email us at customercare@julesb.co.uk

Newsletter
Info
Share
Connect with Jules B

For news & exclusive offers, connect with Jules B via social media.

Top
Top