Royal Mail Economy / USPS - $15.99 (Free over $200)

DHL Priority - $16.99 - (Free over $200)

We ship with DHL and USPS offering a service which ensures your goods arrive promptly. However, your order may come in separate packages. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

First Time Orders

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

Royal Mail Economy

DHL Priority

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are awaiting dispatch, however it may be possible and cancel your order before it is dispatched.

Please contact us via telephone as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund here.

If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

Jules B Limited
Returns Department
Yellow Brick House
Back New Bridge Street
Newcastle-upon-Tyne
England
United Kingdom
NE1 2TY

If you have any problems with your order please contact our customer services team on +44 (0)191 211 2331 or by email at customercare@julesb.co.uk.

For international orders we use a combination of couriers including Royal Mail and DHL.

Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reasons, customers may also be subjected to standard fraud prevention checks which could delay your order.

If you have any additional questions surrounding delivery please contact us on +44 (0)191 211 2331.

All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase outside of the EU and that these local fees are not included in your Jules B invoice.

Jules B is unable to predict these charges and we recommend contacting your local importing office. 

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

• Some products getting imported into the USA and Canada may always be charged. eg. eyewear
• We do not deliver to PO Box and MPS addresses
• Please note that in some cases to clear parcels through customs we may require an EIN number
• No orders can be marked as gift

Please contact us at customercare@julesb.co.uk if you have any worries regarding duties, taxes and fees after speaking to your local tax office.

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EMAIL US

Alternatively, you can call us during the hours (Monday - Friday 10:00-16:00 BST) on:

 T: +44 (0)191 2112331