Delivery & Returns

Restrictions & Taxes

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice. Please check the DPD website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax.

Please note: for USA orders we ship with FEDEX International, you will receive a shipping confirmation email, which allows you to track your order. For Canadian orders you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars. Unfortunately we are unable to deliver the following brands to countries outside of the UK: ToyWatch, Sarah Pacini and FitFlop.

Please note that in some cases to clear parcels through customs in the USA we may require an EIN number.

For Returns: the product must be packed with a Note above the address stating the goods are been returned. Failure to do this will result in import duties being removed from the amount refunded - at the customers expense.

Shipping Costs Table

CountryShipping CostCourier Company
Albania£24.99Fedex
Andorra£29.99Fedex
AustraliaFree - Limited Time OnlyFedex
Austria£9.99DPD
BahrainFree - Limited Time OnlyFedex
Belgium£9.99DPD
Bulgaria£9.99DPD
CanadaFree - Limited Time OnlyFedex
China£34.99Fedex
Croatia£19.99DPD
Cyprus£19.99DPD
Czech Republic£14.99Fedex
Denmark£9.99Fedex
EgyptFree - Limited Time OnlyFedex
Estonia£14.99DPD
Faroe Islands£14.99Fedex
Finland£14.99Fedex
France£9.99DPD
Germany£9.99DPD
GibraltarFree - Limited Time OnlyFedex
Greece£14.99Fedex
GreenlandFree - Limited Time OnlyFedex
Guernsey£14.99DPD
Holland/Netherlands£9.99Fedex
Hong KongFree - Limited Time OnlyFedex
Hungary£9.99DPD
Iceland£19.99Fedex
India£19.99Fedex
KuwaitFree - Limited Time OnlyFedex
Ireland£4.99DPD
Italy£9.99DPD
JapanFree - Limited Time OnlyFedex
Jersey£14.99DPD
Luxembourg£9.99DPD
MonacoFree - Limited Time OnlyDPD
Malta£19.99DPD
MexicoFree - Limited Time OnlyFedex
New ZealandFree - Limited Time OnlyFedex
Northern Ireland£4.99DPD
Norway£29.99Fedex
OmanFree - Limited Time OnlyFedex
Poland£9.99DPD
Portugal£14.99DPD
QuatarFree - Limited Time OnlyFedex
Romania£29.99Fedex
Saudi ArabiaFree - Limited Time OnlyFedex
Slovakia£12.99DPD
Slovenia£9.99DPD
Spain£9.99DPD
Sweden£9.99DPD
SwitzerlandFree - Limited Time OnlyFedex
The Highlands and Islands£9.95DPD
United KingdomFree UK DeliveryDPD
United Arab EmiratesFree - Limited Time OnlyDPD
USAFree - Limited Time OnlyFedex
Vatican City£14.99Fedex
Yemen£14.99Fedex

UK Mainland

We ship with DPD International and Fedex International offering a service which ensures your goods arrive promptly. When your order is dispatched you will receive an email enabling you to track the status of your consignment online. Please note we use two different couriers to get the most economical rates for you.

Please note we do no ship to PO Box and BFPO addresses.

DPD UK*

All standard domestic orders that are dispatched using DPD as default and will require a signature upon receipt of the goods. Delivery within mainland UK is a fixed cost of £3.99 per order ( Currently Free for a Limited Period ) . Most orders will be delivered by next working day if you order before 1 pm, but please allow up to 2 working days for your delivery. Alternatively you can use our economy Royal Mail service which can takes 3 - 4 days - ( see below ).

Please note this service is only available for Order's over the value of £200.

You will be sent an email confirmation once your order has been dispatched with tracking information. DPD will also contact you by Email and SMS to confirm your 1 hour delivery window. (This service is only available to UK mainland customers.) If the delivery date/time is not convenient, you can reply to the Email or SMS to change delivery.

DPD Specific Delivery Date

( Currently Free for a Limited Period )

We offer to our UK Mainland customers the option to select a delivery date for your parcel to arrive. This option is available in our checkout.

DPD working hours are between 8am - 6pm. Please note Saturdays and Sundays are NOT classed as working days. For Saturday deliveries there is an additional cost of £4 within the UK mainland . Please contact us on 0191 211 2330 to arrange a next day delivery service on a Friday for a Saturday delivery.

JulesB do not ship to any Mail Forwarding Companies due to tracking implications.

Please note we will be unable to redirect orders once items have been dispatched.

Track My Order With DPD

Upon dispatch of your order DPD will email you a tracking email so you are able to check your order status and be kept up to date with your consignment.

If you're out when DPD call – don't worry.

If you are not in when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to three times.

Royal Mail (UK Only)

All domestic orders that are dispatched using Royal Mail are sent using a tracked service. Delivery within mainland UK is a fixed cost of £3.99 per order. Most orders will be delivered with 3 - 4 working days ( Currently Free for a Limited Period ) .

You will be sent an email confirmation once your order has been dispatched with tracking information. Royal Mail will also contact you by Email and SMS to confirm your delivery date. (This service is only available to UK mainland customers.) If the delivery date/time is not convenient, Royal Mail may hold your parcel at your local post office for collection.

Please note that you will receive an email & txt message with tracking details. For any other enquiries please contact customer services.

JulesB do not ship to any Mail Forwarding Companies due to tracking implications.

Free Shipping Exclusions*

Unfortunately we are unable to offer free delivery on OSKA products. If you have enquiries please contact customer services.

Secure

DPD ensure that your goods are correctly signed for, ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage neighbour etc) we cannot accept responsibility if you fail to receive your parcel

First Time Orders

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security customers may also be subjected to standard fraud prevention checks.

If you have any questions regarding shipping, please send an email to shop@julesb.co.uk, or call 0191 2112330.

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 7 days.

Firstly - Please login into your account and visit the returns section where you will receive a Returns Code which will need to be written on the top of your returns sheet.

Secondly - Fill in your 'Returns Form' indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage. Earrings, underwear and swimwear are non-returnable.

Please Note : Returns will only be accepted if goods ( product and product packaging ) are returned in undamaged condition. We suggest when returning goods you use protective outer packaging.

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.

PLEASE NOTE:

* The return package is your responsibility until it reaches us therefore we recommend, for security purposes, that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.

* The cost of returning the item to us is your responsibility.

* The postage paid for the order will not be refunded when returned however exchanges will be posted free of charge ( UK Mainland only ).

* Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.

* Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team

Distance Selling Regulations

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible and cancel your order before it is dispatched.

Please contact us as soon as possibly after placing the order. If your order has already been shipped please follow the instructions for a refund.

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you post your item back in perfect condition within 7 working days. Your return does not have to reach us within this time, however your return must be posted back within 7 working days of receipt. You may post your return on an economy service, please keep any tracking numbers for future reference

We are happy for you to return your item to a JulesB store, however it will be sent internally to the websales department so this may cause a delay with your refund. You will receive an email confirmation when your refund has been processed.

You must give our customer services team a call or email and they will assist you in returning the item. Fill in your pre-printed Returns form indicating which faulty items you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items.

We can either arrange to collect the items or refund the return postage costs.

Please Note

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact shop@julesb.co.uk

Please download a returns form by clicking on the link below and printing the document.

Click Here

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy period this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

JulesB BFPO Vat Refunds

Returns Department
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
NE1 2TY

If you have any problems with your order please contact our customer services team on 0191 211 2330 or by email at shop@julesb.co.uk.

We are only able to exchange/repair Toywatches that were bought directly from ourselves and do not offer an outside repair service.

Vouchers are only able to be used once and are not able to combined with any other offer. Please be aware that all discount vouchers cannot be combined with sale items, only full price.

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Customer Service

For more detailed information please visit our dedicated Customer Service pages which can be found at the bottom of any page.

Enquiries

Telephone us on:
+ (0)44 191 121 2330

Email us at customercare@julesb.co.uk

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