Returns & Exchanges

While we hope that you will love every purchase, if you are not completely satisfied with your goods, we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you contact Jules B within 14 days of receipt to acknowledge the return. You then need to return your item(s) within a further 14 days in a perfect, resalable condition with all labels and tags attached.

How to Return

1) Cut the return label out from the returns form and stick it on the outside of your parcel.

2) Package up your return and make sure it is fully enclosed.

3) Take the item/s to your local Post Office and send on a trackable economy service. Make sure you advise to the Post Office this is a return. The return cost is your responsibility.

4) Retain your postage receipt until your refund has been completed



The item must be in a perfect, resalable condition with all labels and tags attached as the way you received it.


Must be tried on carpeted surfaces. Use our outer Jules B box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.


Jules B cannot accept returns on lingerie, underwear, pierced earrings, swimwear and face masks for hygiene reasons.


Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion, you must return the gift to us with your item(s)

When will I receive my refund? >

Defective Items? >

Christmas Returns >

To put your mind at rest and ensuring a smooth shopping experience when purchasing gifts over the holiday period we have extended our returns policy. Any goods ordered from Monday 2nd November will be eligible for an exchange or online account credit only if they are returned before the Monday 4th January 2021.
Refunds back to your original payment method are only available if returned within 14 days.
Goods returned after this date will not be accepted. If you have any questions or concerns regarding the extended returns policy please do not hesitate to contact our customer care team via telephone on 0191 211 2331 or alternatively email



Alternatively, you can call us during the hours (Monday - Friday 10:00-16:00 BST) on:

 T: +44 (0)191 2112331