Returns & Exchanges
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 14 days. Your return does not have to reach us within this time however, your return must be posted back within 14 days of receipt. You may post your return on an economy service, please keep any tracking numbers for future reference.
We would advise you to post your return with your local post office (USPS) and send your parcel on an economy service.
Fill in your 'Returns Form' indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 14 days in perfect condition with all labels and tags attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage. Earrings, underwear and swimwear are non-returnable.
Returns will only be accepted if goods (product and product packaging) are returned in undamaged condition. We suggest when returning goods you use protective outer packaging.
- The return package is your responsibility until it reaches us, therefore, we recommend for security purposes, that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
- The cost of returning the item to us is your responsibility.
- Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
- Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
We can either arrange to collect the items or refund the return postage costs.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact firstname.lastname@example.org
We are only able to exchange/repair watches that were bought directly from ourselves and do not offer an outside repair service.
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy period this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items.
When returning your order the product must be packed with a note above our address stating the goods are being returned. Also, when filling out the Customs Declaration return must be selected. Failure to do this will result in import duties being removed from the amount refunded at the customer's expense.
Distance Selling Regulations
Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are awaiting dispatch, however it may be possible and cancel your order before it is dispatched.
Please contact us via telephone as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.
If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.
Jules B Limited
Yellow Brick House
Back New Bridge Street
If you have any problems with your order please contact our customer services team on +44 191 211 2330 or by email at email@example.com.
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For more detailed information please visit our dedicated Customer Service pages which can be found at the bottom of any page.
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+ (0)44 191 121 2330
Email us at firstname.lastname@example.org
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