US Delivery

Couriers

We ship with FedEx International offering a service which ensures your goods arrive promptly. However, your order may come in separate packages. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

Tracking and Security

Upon dispatch of your order, FedEx will email you a tracking email so you are able to check your order status and be kept up to date with your consignment.

FedEx ensure that your goods are correctly signed for, ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbor etc) we cannot accept responsibility if you fail to receive your parcel.

Restrictions & Taxes

All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice.

Jules B is unable to predict these charges and we recommend contacting your local importing office. 

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

* Please note: Some products getting imported into the USA may always be charged.

Please contact us at customercare@julesb.co.uk if you have any worries regarding duties, taxes and fees.

First Time Orders

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

If you have any questions regarding shipping, please send an email to customercare@julesb.co.uk, or call +44 191 2112330.

Distance Selling Regulations

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are awaiting dispatch, however it may be possible and cancel your order before it is dispatched.

Please contact us via telephone as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund here.

If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

Jules B Limited
Returns Department
Yellow Brick House
Back New Bridge Street
Newcastle-upon-Tyne
England
United Kingdom
NE1 2TY

If you have any problems with your order please contact our customer services team on +44 191 211 2330 or by email at customercare@julesb.co.uk.

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Customer Service

For more detailed information please visit our dedicated Customer Service pages which can be found at the bottom of any page.

Enquiries

Telephone us on:
+ (0)44 191 121 2330

Email us at customercare@julesb.co.uk

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