Exchanges and Returns

We hope you’ll love your purchase. If you’re not completely satisfied, you’ve got 14 days from receiving your order to send this back to us for a refund or exchange. Should you require an extended returns period, please contact our Customer Care department within this time and this can be extended by a further 14 days.

All returned items must be unworn/unused and in a resalable condition with the original labels and tags attached.

United Kingdom

If you are local to one of our award-winning designer stores, you can return your parcel to us in-store free of charge. If you're not local, you can use the options below for a refund deduction of £3.60

International

Important Information

Clothing

The item must be in a perfect, resalable condition with all labels and tags attached as per the condition you received it.

Footwear

Must be tried on carpeted surfaces. Use our outer Jules B box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.

Non-Returnable

Jules B cannot accept returns on lingerie, underwear, pierced earrings, swimwear and face masks for hygiene reasons. We also cannot accept returns on perfumes once the plastic seal has been removed.

Additional

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Keep a record of proof of postage with the tracking number. If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion, you must return the gift to us with your item(s).

Exchanges

If you wish to return your item for an exchange, please include a note on your returns form specifying which size or colour you want instead. Please note that we are unable to reserve any stock for exchanges. In the event we cannot process your exchange, you will be issued a refund or credit for the purchase.

Exchanges are eligible for UK customers only and will automatically be processed to the shipping address from the original order.

When Will I Receive My Refund?

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s).
Once your return has been processed, you will be sent an email confirmation.
Card: Allow 3-5 working days for this transaction to appear on your bank statement.
PayPal: PayPal will send a confirmation email advising your refund amount and original payment method you used.
Klarna: Klarna will send a confirmation email advising your refund amount and original payment method you used.
Online Credit: Any returns outside of our policy may be able to be issued as online credit which will be valid for 6 months. For more information, you can contact us at customercare@julesb.co.uk.

Don't forget a deduction of £3.00 will incur if you have used our Royal Mail returns label.

Defective Item?

If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.

Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.

Jules B cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some cases, we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis.

Once the item(s) is returned a member of our customer care team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases, we will have to liaise with the supplier directly.

Where possible faulty items will be repaired either by Jules B or by the manufacturer. Most manufacturer repairs usually take between 2-6 weeks depending on the fault, however, you will be advised of this should your item need to be repaired.

If an exchange is offered on a faulty item please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time.

For information on all faulty items outside of our returns policy, please contact customercare@julesb.co.uk.

In-Store Returns

If your item was full price at the time of purchase, you can return this back to us within 14 days, for a refund, credit or exchange.

If your item was purchased in the sale or reduced at the time of purchase, you have 7 days to return this back to the store for a store credit or exchange only. Any sale purchases cannot be refunded back to the original payment method and this is non-negotiable.